FAQs

Q: What is a Workman?

A: A Workman is a term used for a skilled tradesman such as an Electrician, Plumber, AC Technician, Painter or Carpenter etc.

 

Q: What is ‘The Workman’ and what services do you exactly provide?

A: The Workman is UAE’s first Workman services provider. We provide Electricians, Plumbers, and HVAC Technicians. We can also provide Wall Painters, Carpenters, Cleaners (Janitors) and other Technicians to homes and offices in Abu Dhabi. You no longer have to worry about finding a reliable and effective Workman to do your routine repairs at home or office. We can further provide services related to new construction.

 

Q: Do I need to sign up or require membership?

A: No you do not need any kind of membership. Anyone in Islamabad can avail our services which start at Rs. 500 only. You may, however, sign up to our Memberships and receive free monthly visits as well as exclusive discounts on the regular rack rates. Just give us a call and we will give you the details.

 

Q: Why I should I use your services?

A: Simple! Finding a trained, trustworthy, and reliable Workman in Islamabad is just not easy these days. We provide handymen who are well-trained, well-equipped, professional, friendly and reliable. We also promise satisfaction, and hence give you a complete peace of mind! We further offer our services at very affordable and competitive rates.

 

Q: What if I am not satisfied?

A: Your satisfaction is our top priority! Subject to our Terms & Conditions, if in the unlikely event you are not satisfied or if you feel like the job was not properly done, we will send you another Workman to do the work as required. Please note that you can only claim a free return service if you report a problem within 48 hours. Further note, we cannot give a guarantee/warranty on Parts, as their quality is beyond our control.

 

Q: Can I provide you with the materials for the repair?

A: Of course! You can buy and provide the material and pay us just for the labour & service fee as described on the “Prices” page. If you would like us to provide the required materials or parts, please note that we may add a handling charge to their (parts) price.

 

Q: Are your prices negotiable?

A: Sorry, all our prices are fixed for small jobs. Our Prices are very affordable and competitive (click here to see our rates). Only our Members can avail exclusive discounts. If however, you have a large project for us, such as works related to construction and structural changes, we can consider offering you special rates on “contract” basis. Contact us to discuss this further.

 

Q: How do I pay with cash?

A: You can pay our Workman (or technician) in cash, when he completes the job at your premises, and provides you with an official invoice.

 

Q: How long is the wait between the service request & the Workman’s arrival?

A: We aim to provide you a Workman as soon as possible. Usually the Workman will arrive to you within 2 hours unless there are extraordinary circumstances*.

 

Q: Can I request your workmen to do my other works?

A: No you may not do this. If you require any work beyond the agreed scope, please call our helpline to discuss it further.

 

Q: What do I need to provide?

A: When you call us, let us know roughly what work needs to be done. Leave us your name, address, phone number and tell our call centre agent a convenient time for our Workman to arrive at the premises.

 

Q: Why do I have to pay the Visiting Fee?

A: We no longer charge a fixed visiting fee. Instead we have a minimum order charge of Rs. 500* to cover our fuel and time. Minimum order charge only applies to non-members.

 

Q: How do I make payments?

A: We accept cash and cheque payments. All cheques are to be made out to : THE WORKMAN PRIVATE LIMITED. Our Residential and Corporate Member clients can benefit exclusively from our monthly billing and are not required to make payments immediately after each job.

 

Q: How do I get invoiced/billed?

A: We will invoice you after the work has been completed.

 

Q: What are your Timings / Working Hours?

A: We are open 7 Days a Week (Monday to Sunday) from 9AM to 6PM. We can also work beyond these hours (overtime) at extra charges as detailed on our prices section.

 

Q: How do I contact you?

A: We will be glad to hear from you! you may visit our Contact us page to get in touch. You may also email us on info (at) Workmanservices.ae

arArabic
en_USEnglish arArabic