1. Introduction

Workman Services UAE (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you interact with our website, products, or services (collectively, the “Services”). This policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable data protection regulations.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, job title, and company name.
• Contact Information: Physical address, mailing address, and billing information.
• Technical Data: IP address, browser type and version, device information, operating system, and data related to your interaction with our website and Services.
• Project Data: Information and documents related to specific projects, including site plans, technical specifications, and service requirements.
• Communication Data: Records of your correspondence with us, including emails, contact form submissions, and phone call logs.

3. How We Use Your Information

Your personal data is used for the following purposes:

• To Provide and Manage Services: To fulfill our contractual obligations, process service requests, and manage project delivery.
• To Communicate with You: To respond to your inquiries, provide quotations, send project updates, and deliver important notices.
• For Billing and Administration: To process payments, manage accounts, and maintain internal records.
• To Improve Our Services: To analyze website usage and feedback to enhance our service offerings, user experience, and operational efficiency.
• For Marketing and Promotions: To send you information about our services, promotions, and industry updates, where you have given your consent to receive such communications.
• To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.

4. Data Storage and Security

We are dedicated to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and data encryption.
• Restricted access controls, ensuring only authorized personnel can access personal data.
• Regular security assessments and updates to our systems.

Your data is stored on secure servers located within the UAE or in jurisdictions that provide an adequate level of data protection as recognized by UAE law. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: With vendors, subcontractors, and partners who perform services on our behalf, such as IT support, payment processing, and project execution. These parties are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Legal Requirements: If required by law, court order, or governmental authority to disclose such information.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, your data may be transferred to the new entity, which will be bound by this Privacy Policy.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

6. Your Rights

Under the UAE PDPL, you have certain rights regarding your personal data. These include:

• The Right to Access: You can request copies of your personal data that we hold.
• The Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, under certain conditions.
• The Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
• The Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• The Right to Object to Processing: You can object to our processing of your personal data, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use “cookies” to enhance user experience. Cookies are small files placed on your device that help us analyze web traffic and user behavior. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website.

8. Amendments to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.